Return & Refund Policy

At 3DP TECHNOLOGY LLP, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order if:

  • The product is damaged during transit.
  • The product received is incorrect.
  • The product has a manufacturing defect.
  • The item is significantly different from the product description.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse, negligence, or improper handling.
  • Products altered or modified after delivery.
  • Clearance, sale, or promotional items unless damaged or defective.
  • Customized or personalized products.

3. Return Request Process

To initiate a return, please contact us within 14 days of receiving your order.

Provide the following details:

  • Order Number
  • Customer Name
  • Contact Number
  • Reason for Return
  • Supporting photos or videos (if applicable)

Contact Details:

3DP TECHNOLOGY LLP

Email: 3dptechnolog@gmail.com

Phone: +91 74055 56710

4. Return Address

3DP TECHNOLOGY LLP

Shop No. 1018–1019, KBC Building, Street 1, Om Nagar, Parvat Patiya, Surat, Gujarat 395010

Returns should only be sent after receiving confirmation from our support team.

5. Refund Process

Once the returned item is received and inspected:

  • Customers will be notified regarding approval or rejection of the refund.
  • Approved refunds will be processed to the original payment method.
  • Refunds may take 7–15 business days to reflect, depending on the payment provider or bank.

6. Shipping Charges

  • Original shipping charges are generally non-refundable unless the return is due to our error.
  • If a replacement product is approved, we may cover the replacement shipping cost.

7. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product:

  • Contact us within 48 hours of delivery.
  • Share clear photos/videos of the product and packaging.
  • Our team will review the issue and provide an appropriate resolution.

8. Order Cancellation

Before Shipment

Orders may be cancelled before dispatch for a full refund.

After Shipment

Once an order has been shipped, cancellation may not be possible. In such cases, the return process outlined in this policy will apply.

9. Exchanges

If an item is defective, damaged, or incorrect, we may offer a replacement or exchange subject to stock availability.

10. Contact Us

For any questions regarding returns, refunds, or cancellations, please contact:

3DP TECHNOLOGY LLP

Address:
Shop No. 1018–1019, KBC Building, Street 1, Om Nagar, Parvat Patiya, Surat, Gujarat 395010

Phone: +91 74055 56710

Email: 3dptechnolog@gmail.com

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST