3DP Technology – Refund and Return Policy

At 3DP Technology, we prioritize your satisfaction with our products and services. Please review the following guidelines regarding our return and refund policy:

Returns

Eligibility for Returns:

  • Products can be returned within 14 days of receipt if they are defective or damaged.

  • The product must be in unused condition, in its original packaging, and with all included accessories.

Return Process:

  • To initiate a return, please contact our customer support team at [email protected], providing your order details and a description of the issue.

  • Upon approval, you will receive return authorization and detailed instructions on how to return the product.

Shipping Costs:

  • Customers are responsible for return shipping costs, unless the product is defective or damaged upon arrival.

Refunds

Eligibility for Refunds:

  • Refunds will be processed for products returned within the 14-day window, in original condition, and with no signs of wear or damage.

Refund Process:

  • Once we receive and inspect the returned product, you will be notified about the approval or rejection of your refund.

  • If approved, your refund will be processed within 10-15 business days, and the credit will be applied to your original payment method.

Non-refundable Products:

  • Products that have been used, customized, or damaged due to improper use are not eligible for refunds.

Exchanges

If you receive a defective or damaged product, we will gladly replace it with a new one. Please contact our customer service team to arrange the exchange.

Contact Us

For any questions or concerns regarding returns, refunds, or exchanges, feel free to reach out to us at [email protected].