At 3DP Technology, we prioritize your satisfaction with our products and services. Please review the following guidelines regarding our refund and return policy.

Returns

1. Eligibility for Returns:

   • Products can be returned within 14 days of receipt if they are defective or damaged.
   • The product must be in unused condition, in the original packaging, and with all accessories included.

2. Return Process:

   • To initiate a return, please contact our customer support at support@3dptechnology.com with your order details and a description of the issue.
   • Once your return is approved, you will receive a return authorization and instructions on how to send the product back.

3. Shipping Costs:

   • Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

Refunds

1. Eligibility for Refunds:

   • Refunds will be issued for products that are returned within the 14-day window, in original condition, and with no signs of wear or damage.

2. Refund Process:

   • Once we receive and inspect the returned product, you will be notified of the approval or rejection of your refund.
   • If approved, your refund will be processed within 10-15 business days, and the credit will automatically be applied to your original payment method.

3. Non-refundable Products:

   • Products that have been used, customized, or damaged due to improper use are not eligible for refunds.

Exchanges

• If you receive a defective or damaged product, we will gladly replace it with a new one. Contact customer service to arrange the exchange.

Contact Us

For any questions or concerns regarding returns or refunds, please reach out to us at support@3dptechnology.com.